Find articles, help, and advice for getting the most out of our platform.


    Common questions for parents

    Last Updated : Oct 08, 2018 10:10 GMT

    Here are some of our most frequently-asked questions by parents.

    What do I do if I have forgotten my password?

    If you lose your password, don't worry! It can be recovered easily using your registered email address. To recover your password using your email address please follow the guide below. 

    1. Go to and click Forgot Password?

    2. Enter your email address in the box and click Reset password

    3. A password reset email will be sent to your registered address. Follow the instructions to access your account and reset your login details.

    If you are unable to recover your password, please contact your school. Alternatively, feel free to get in touch and we will be happy to assist!

    Viewing the To-do list as a parent

    When you log into your parental account, if you click on your child's name you will be automatically taken to their To-do-List. This will enable you to see what homework your child has been set, what they have completed, and what they have yet to complete. 

    The To-do List is divided into two tabs: Recent and Upcoming. On the Recent page, tasks with the nearest due dates will be displayed. On the Upcoming page, homework which is due further in the future will appear.

    User-added image

    If you would like to view any overdue homework your child has, simply tick the box next to the search bar and all homework tasks past their submission due date will be shown.


    How can I print my child's homework?

    When you click on the homework task, you will be taken to a Description page. In the top right of this page there is a drop-down menu named Actions, in which you will be able to select Print homework. 

    User-added image

    A file will then download which will allow you to print out the description of your child's homework task.


    What do the colours in the calendar mean?

    User-added image


    What do the numbers on the homework tasks mean?

    When on the school homework calendar, you will notice that numbers appear in the top right corner of each homework task.

    User-added image

    This simply tells you how many days are left until the task's due date. This helps you gather more information about the task at a moment's glance.

    How do I view both my children from my parent account?

    Log in to your existing account or sign up using one of the codes you received from the school. Next, go to Account Settings and use your additional parent code to link another student to your account.

    Didn't find what you're looking for? Send us a message!

    Thanks for your vote.

    Was this article helpful?