Here are some of our most frequently-asked questions by admins.
First, check that the teacher's contract start date has passed, has a unique teacher ID, and has the same legal name in the school MIS system as the name you are searching for. If you are still not seeing the correct data in Show My Homework, please do get in touch with us and provide as much information as possible about the missing user.
If you are unable to locate a student, check that they are currently on roll at the school, that they have passed their official start date, and that they have not come from another school that might still have an active Show My Homework account for them. If, after having performed these checks, you are still not seeing the correct data in Show My Homework, please do get in touch with us and provide as much information as possible about the missing user.
We don’t automatically delete or amend personal details when they are updated in your MIS system. You can amend user details by going to Admin → Manage Users. Search for the relevant user and click the in the far right-hand column to edit their personal details.
A PIN is a unique value which allows students to either log in for the first time or reset their password if they have forgotten it. You can access both student PINs and parent codes by going to Admin → Manage Users. Search for the relevant user, and click Show PIN or Show code. Users can access their accounts by choosing the I've been given a PIN or Parent Code to get into my account option on the login page to get logged in for the first time or recover their account. The parent code can be used up to 5 times by parents or guardians to create separate accounts.
Yes. You can request a mail merge file for custom login letters from Show My Homework by going to Admin → Login Details, selecting the group of login letters you need, and then choosing Mail merge file. To ensure that the correct details are being sent out, please check the success of your mail merge by spot checking the PINS for students and codes for parents on your letters against the ones in Admin → Manage Users.
You can certainly link more than one child to a parent account. Find the parent account by clicking Admin → Manage Users and searching for the relevant parent. Click on the and search for their child's name in the available Link to student(s) box. Click Save Changes to link the accounts.
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